Before work
The website does not accept payment, reserve development work or create an order. Any paid work begins only when a written agreement has been accepted.
CANCELLATION & REFUND POLICY
Changing a
release plan.
This public page describes the general approach to changes, cancellation and refunds. The specific terms of paid engineering work are set out separately before work begins.
Changes
Changes are best raised early. Depending on the written scope, a requested change may affect discovery, preparation, implementation, review, handoff and timing.
Cancellation
Cancellation conditions for a paid engagement are stated in the separate written terms. Outcomes may depend on completed work, agreed discovery, committed resources and materials already prepared.
Refunds
Refund questions relate to a particular paid agreement, not to use of this public site. Completed work and work subject to an agreed proportionate payment arrangement may be treated differently from work that has not begun.
Contact
Use the public enquiry route to ask a general question. Do not transmit payment details, financial records or confidential contractual material through the form.